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Total Quality Fundamentals
Week One
Lesson 01 - Introduction to Quality
Lesson 02 - Customers and Organization
Week Two
Lesson 03 - Nonquality Costs and Variation
Lesson 04 - Assessment and Leadership
Week Three
Lesson 05 - Motivation and Change
Lesson 06 - Team Building and Training
Week Four
Lesson 07 - TEI and Measuring Performance
Lesson 08 - Standards and Auditing
Week Five
Lesson 09 - External and Internal Auditing
Lesson 10 - ISO 9000
Week Six
Lesson 11 - More Standards and Systems
Lesson 12 - Quality Culture and Fallacies
Lesson 10 - ISO 9000
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